Store Policies
PROBLEMS WITH YOUR ORDER
We want you to be totally satisfied
with your purchase of Tuna Guys Gourmet Seafood. If you have any problems
with
an order
please call us at 1-800-224-5541 and we will work with you to take
care of the problem.
CREDIT CARD POLICY
We accept VISA,
MASTERCARD, DISCOVER and AMERICAN EXPRESS. The charge on your card will
appear under the name: Tuna Guys.net. Due
to increased credit card security procedures, the billing address you
provide us
must match
the
one to
which your credit
card statement is mailed. We reserve the right to have you fax us photocopies
of both the credit card and a Driver's License, or other government identification
with photographs, for security purposes. Except for documented credit
card fraud, the purchaser is responsible for chargeback fees, and any
collection, extra costs, or legal expenses
resulting from non payment.
THIS IS A SECURE SITE
All online payment transactions
are handled with the latest 128-bit Secure Sockets Layer (SSL)
technology. Credit card transactions are handled by Authorize.net,
one of the World's largest
payment processors, on their own secure servers. We never store your
credit card number on our servers. PayPal processes their transactions
on their own secure servers. Both Authorize.net and PayPal are world
leaders and experts in maintaining hardened, secure, hacker-proof
payment processing servers, which is why we don't take your confidential
payment information on our server. We leave that to the world class
experts.
To view this site securely, you will need to use a browser
such as Firefox, Netscape Navigator or Internet Explorer that supports
SSL (Secure Socket Layer) security protocol. These browsers will let
you
know whether
or not the site is secure. There's a symbol, such as a key or lock, to
show you are in secure mode; if not, a warning will appear when you are
about to send us sensitive information. While we use a "secure mode" whenever
we request personal information like your credit card, we regret that
we can't guarantee that information transmitted through any electronic
mail (email) will be secure, since
email sent over the Internet is not secure. For any sensitive information,
please call us instead of emailing.
JAVASCRIPT & COOKIES
In order for our shopping cart to track what you put in the cart, your
web browser needs to accept cookies from our site. If you have high security
settings, or you've got your browser set to not accept any cookies, the
cart will not remember what you've put in it once you go to another page.
You can go to your browser preferences or settings to see if you have
your browser set to accept cookies. Accepting cookies from our site does
not compromise your privacy or security.
This site also requires javascript to be turned on in
your browser to function properly. If javascript is not on you will not
be redirected
to the final checkout screen. Javascript can also be turned on in your
browser preferences or settings. If necessary, you can always turn
javascript on just for ordering and then turn it off again.
PRIVACY POLICY
You can browse the
store without worrying about revealing any personal information at all.
Personal information
is only collected when you are ready to purchase. The only information
we collect and store during normal web site browsing is possibly the
web site (URL) that referred you to us, the pages visited/requested,
product search requests, and date and time of requests. We use this information
to generate statistics and measure site activity in order to improve
the convenience and productivity of your visits. During normal web site
usage, we do not collect or store personal information, such as your
name, mailing address, email address, phone number or credit card.
Our site uses an order form for customers
to order products. We collect visitor's contact information (like their
e-mail addresses) and billing information (like their credit card numbers).
The customer's contact information from the order form is used to send
orders and to get in touch with the visitor when necessary, such as regarding
any problems with your order. Billing information that is collected is
used to bill the customer for products and services. When you send us
an e-mail, we will retain the content of the e-mail, your e-mail address,
and our response in order to handle any follow-up questions you may have.
We use the information you provide about
someone else (such as name, address and phone number) when placing an
order only to ship the product and confirm delivery. We do not share
this information with outside parties except to the extent necessary
to complete that order.
We will not sell Personal Information
to a third party for the purpose of solicitation or provide Personal
Information to a third party for its own, independent use. |
This
is a Secure Site, click for details